Refund policy

Urban Sculpt Co., LLC Return and Refund Policy

Here at Urban Sculpt Co., we stand behind our curations and are dedicated to providing you with premium, high-quality product. Exceptional customer service is at our core so if you are not completely satisfied with your purchase for any reason, we do offer a straightforward return and exchange policy.

All returned items must be in new, unused condition, and in their original packaging. All requests for returns must be submitted within fourteen (14) days of the item delivery date.

Damaged or Defective Items

We do encourage all of our customers to open and inspect your package upon delivery.

If you receive a damaged or defective item, please contact us immediately. Provide your order number, details of the defect or damage, and if possible, include a photo. We will arrange for a refund or replacement at no additional cost to you.

Return Process

Request a Return:
- Email our service team at info@urbansculptco.com to request a Return. If approved, you will receive a Return Merchandise Authorization (RMA) number. Include your order number, the item(s) you wish to return, and the reason for the return.
Prepare Your Return:
- Once you receive your RMA number, securely package the item(s) in the original packaging.
- Include a copy of the original receipt or proof of purchase and the RMA number inside the package.
Ship Your Return:
- Mail your return to the following address:
  
  bash
  Copy code
  
  Urban Sculpt Co., LLC Attn: Returns RMA# [Your RMA Number] 28039 Scott Rd. #D135 Murrieta, CA 92563 United States
- You are responsible for all return shipping charges. We recommend using a trackable shipping method to ensure your return is received.

Refunds

After we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria.
Upon approval, we will process your refund or exchange within seven (10) days.
Refunds will be issued to the original payment method used during the purchase.
You will receive an email notification once your refund has been processed.